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Aurellado, E A (2010) ISO 9001.2000 as change strategy for a growing construction company, Unpublished PhD Thesis, , Southeast Asia Interdisciplinary Development Institute.

  • Type: Thesis
  • Keywords: accountability; continuous improvement; coordination; culture; market; commerce; communication; globalization; innovation; leadership; quality management; standardization; professional; Philippines
  • ISBN/ISSN:
  • URL: https://www.proquest.com/docview/2544287352
  • Abstract:
    The growing globalization, which has rendered trade and commerce virtually borderless, has created awareness of the need to standardize the quality of products and services purveyed in the global market. ISO 9001.2008 (ISO) has been widely used by organizations as a quality management system to standardize products and services for greater market acceptability. However, organizations vary in terms of results from the adoption of such a system. The study tries to measure the effectiveness of the quality management system as change strategy especially as it relates to a medium-sized construction firm, and to selected construction companies in the Philippines. Using surveys, focused group discussions, and the results of performance appraisals, the study showed that the implementation of ISO produced positive results such as improvements in processes, greater marketability, better communications and coordination, customer focus, and accountability. It also indicated certain changes on the culture and leadership of the subject firm because of changes in individual paradigms, largely influenced by a deliberate and conscious effort on the part of the management to attain quality. . The continuous improvement ethos inherent in the ISO quality management system also encouraged innovation and change. As a general framework for managing and integrating organization-wide activities to achieve strategic goals and operational objectives, ISO is deemed sufficiently effective as a change strategy in preparing organizations to become more professional institutions.